FAQ & Troubleshooting

Signals & analysis

Analyze returns429

Daily quota exhausted (Free50, Standard200). It resets at midnight local time. See Chapter9.

The probability looks like a coin flip — is it broken?

No. It is calibrated, not hyped: AUC ≈0.53 is published deliberately. Read it together with bias, risk and confidence — never alone.

Factor Lab takes forever on the first run

10–60 seconds is normal; the result is cached and subsequent loads are instant.

TradingView

TradingView says “Alert triggered” but AMI stays silent

1. Secret mismatch → rotate the webhook secret in the portal, re-fetch /api/pine, update the chart script.
2. Message box not empty → the script must send its own JSON.
3. Quota429 (Free:200 webhooks/day).
4. Symbol invalid → IDX uses .JK, crypto BTCUSDT, index ^JKSE.

Nothing fires on historical bars

TradingView alerts are real-time only; they do not replay history. That is a TradingView rule, not an AMI bug.

Account & API

401 on my API calls

Missing or invalid key: send X-API-Key: ami_YOUR_KEY (or Authorization: Bearer ami_YOUR_KEY). Data endpoints require it whenever SaaS mode is on.

AI reasoning is missing from my signals

No LLM provider was available for that call. Free plan has no pooled server key — save your own provider key in Integrations (BYOK), or upgrade to Standard.

Portal kicked me out

Browser sessions expire; log in again at the portal. Your API key keeps working independently.

Billing

Checkout says “channel not set”

The admin has not configured payment channels on the server yet — contact the admin to complete the bank/e-wallet settings.

I transferred, but the plan is still Free

Payment status is pending until the admin verifies the transfer. Check the Payments history; sending your receipt speeds it up.